Your personal data including your name and contact details which you have provided to Claire Organics®. (hereinafter referred to as "we" or "us" or "our") in this website ("Personal Data") will be recorded, stored and otherwise processed by us for obtaining your feedback in relation to our goods and services, advertising, marketing, communication, conducting market surveys, trend analysis, processing your membership application or registration under our loyalty program and our other legitimate business purposes ("Purpose").

Please be informed that your Personal Data may be disclosed to our affiliates, service providers and relevant business partners such as public relations agencies, market research firms, advertising agencies (if any) for the Purpose and as permitted by applicable data privacy laws. In addition, you will appreciate that we are part of Claire Organics® which operates in multiple jurisdictions. Accordingly, access to the Personal Data may be granted to other entities within Claire Organics® and may be transferred out of Malaysia for their processing of your Personal Data for any of the foregoing Purpose, if required.

You may request for access to or correction of the Personal Data or limit the processing of the Personal Data at any time hereafter by submitting such request to us via e-mail to Claire Organics® (hello@claire.my) or telephone at +6018-9111726. Please note that it will be necessary for you to provide all of the Personal Data, without which we will not be able to process the same for the Purpose including our obtaining your feedback. By submitting your Personal Data in this website, you consent to the processing and transfer (if required) of your Personal Data by us.

Facebook Data Deletion Instruction

According to the Facebook Apps and Websites Platform rules, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL. If you want to delete your activities for the Claire Organics website, you can remove them by following the instructions below.

1. Go to your Facebook Account's Setting & Privacy. Click 'Settings'
   
2. Look for 'Apps and Websites' and you will see all of the apps and websites you linked with your Facebook.
   
3. Select the option box for the Claire Organics website and click on the 'Remove' button.
   
4. Congratulations, you have succesfully removed your app activities.
   

Data Deletion Instructions

In order to delete your data from our system, please contact us:

Contact Us : contact_us.cfm

Email to : helloclaire@claire.my

• We do not provide refund for any order. 

Returns

• We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 7 days of delivery date.
• Kindly contact us for confirmation of return & exchange products via email: hello@claire.my
• All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice once contacted our customer service and approved. 
• All product may be exchanged once.
• Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
• All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender's preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. You can also exchange the products at our official outlets at The Gardens/ Sunway Velocity/ Publika/ Sunway Pyramid. Subject to approval by our customer service officer.
• Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
• In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
• Claire Organics reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
• If you have any questions on our return policy, please contact Customer Service at hello@claire.my. Please provide your contact details, order number and reason for return.